At Dhaani Holidays, we aim to maintain complete transparency regarding cancellations and refunds. The following policy applies to all tour packages, hotel bookings, and travel services booked through our website www.dhaaniholidays.com.
Cancellation charges are applicable from the date we receive a written cancellation request via email or WhatsApp and will be calculated on the total tour/service cost:
60 days or more prior to arrival: 10% of the tour/service cost
59 to 30 days prior to arrival: 20% of the tour/service cost
29 to 15 days prior to arrival: 25% of the tour/service cost
14 to 08 days prior to arrival: 50% of the tour/service cost
07 days or less prior to arrival / No Show: No Refund
A minimum 10% service charge will be applicable in case of client-initiated cancellations after booking confirmation.
No refund will be provided in case of No Show (guest does not arrive on the scheduled date).
No refund will be provided for early departure, unused hotel nights, meals, sightseeing, or transportation once the tour has commenced.
In rare cases where a tour or service is cancelled by Dhaani Holidays due to unavoidable circumstances, clients may choose one of the following options:
Credit Note (valid for future travel)
Refund, subject to a minimum 10% service charge
Refunds for unused or unutilized services will be processed strictly as per the cancellation policy mentioned above.
The refund processing time is up to 7 working days after approval.
Refunds will be credited to the original mode of payment used at the time of booking.
Please note that the following services are strictly non-refundable once booked and confirmed:
Jeep Safari bookings
Canter Safari bookings
Forest Lodge / Government accommodation bookings
Gondola Cable Car tickets (all destinations)
Any government-issued permit for tourist locations across India
These services are governed by forest department rules, government authorities, local authorities and third-party service providers, over which Dhaani Holidays has no control. No refund, cancellation, or date change is possible once these bookings are made.
All cancellation and refund requests must be sent in written form (Email or WhatsApp).
Verbal requests will not be considered valid.
Any convenience fee, bank charges, or gateway charges (if applicable) are non-refundable.
By confirming a booking with Dhaani Holidays, the client acknowledges and agrees to all the above Cancellation & Refund Policy terms.
For any clarification, please contact our support team through the official contact details mentioned on the website.
